Clicking the time label to reschedule

PERMISSIONS  Users with service call View permissions

NAVIGATION  My > Miscellaneous > Calendar

NAVIGATION  Calendar > Dispatch Calendar

In addition to rescheduling calendar items using drag and drop and the right-click menu, you can also reschedule them by clicking on the time label. This method works only if you are rescheduling for a different time on the same day, and you cannot change the assigned resources, but it is faster than any other method.

How to...

  1. On the Calendar or the Dispatch Calendar, click the time label.

  1. Depending on the item, the Schedule Service Call, Reschedule Appointment, or Reschedule To-Do pop-up window appears.
  2. Edit the Start Time and/or the duration of the item. The End Time is automatically recalculated.
  3. Optionally, check the Notify Scheduled Resources check box and click Save & Close.