Creating and managing Teams channel connectors

About the Microsoft Teams page

ALERT  Announcement by Microsoft - Retirement of Office 365 Connectors for Microsoft Teams:Retirement of Office 365 connectors within Microsoft Teams. Microsoft has chosen to drop support for the Microsoft Teams Connectors, including Webhook Connectors used by our Microsoft Teams integrations for Autotask, BMS, and Kaseya Quote Manager. Existing Microsoft Teams Connector Webhooks will continue to function until December 2025, per Microsoft's announcement. However, prior to December 2024, Microsoft has stated there will be required actions that they will communicate to allow these to continue to function.

On the Microsoft Teams page, you configure and manage the connections to the Teams channels that can receive notification posts from Autotask and review any connection errors.

For an overview of the Autotask integration with Microsoft Teams, refer to The Microsoft Teams integration.

The Channels tab

On the Channels tab, you configure and manage the connections to MS Teams channels. A table shows all Microsoft Teams channels for which webhook connections have been configured in Autotask. The table shows the following columns:

Column Description

Context menu

Hover over the context menu and select one of the following options:

  • Edit: All fields can be edited.
  • Activate/Inactivate: Select this option to enable or disable posting messages to the channel webhook.
  • Delete: If you delete a channel connector, make sure that the workflow rule is reconfigured to use an alternative method of notification.

Channel Name

The name of the channel. To avoid confusion, this should match the channel name in Microsoft Teams.

Description

Ideally, the Description should include the names of the Workflow rules that use the connector for notification.

Active

A check mark indicates that channel notification is enabled.

Active Workflows assigned

The number of workflow rues that send notifications to this channel.

Alerts posted (Last 24 Hours)

The number of notification posts to this channel. Note that Microsoft imposes a limit to the number of posts to each channel. Refer to Message size and rate.

The Error Log tab

On this tab, the following types of errors will be logged:

  • 410 Invalid Webhook - Channel Alerts Disabled: This error is received if the configured webhook has been deleted in Teams. In this case, channel alerts are disabled immediately.
  • 404 Channel Not Found - Channel Alerts Disabled: This error is received if the channel was deleted in Teams. In this case, channel alerts are disabled immediately.
  • 429 Hourly Rate Limit Exceeded: This error appears if too many notifications have been sent to the Teams channel. This limit is imposed by Microsoft Teams and outside of the control of Autotask. Posting to the channel will resume when the rate has dropped below the threshold. Refer to Limitations and restrictions.
  • 400 Unknown Error and 400 Unknown Error - Channel Alerts Disabled: This error is logged when Teams does not supply an error code we can parse. If the error is repeated more than five times, channel alerts are automatically disabled to avoid unnecessary traffic.